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Your terms and conditions


All claims for shortages, manufacturing, customer service errors or shipping damage must be made within 24 hours of the date of delivery.


Non-receipt of items sent to overseas addresses will be non-refundable.


Return Policy


Customer must pay for shipping cost of all returned products, except when it is a confirmed shipping/packing, manufacturing or customer service error.


All returns must be pre-approved by a Customer Service Representative.


No credit will be given until returned product is received.


Credit for re-saleable/re-stockable products will be accepted up to a maximum of 30 days of date of invoice and will receive a 75% credit of original purchase price.


The following products are not considered re-saleable/re-stockable and will not be accepted for return:

  • Products with the tamper-evident seal broken or missing.
  • Products with price tags/stickers affixed or soiled labels/boxes.
  • Custom-manufactured products.



  • Unpack and inspect shipment for damage within 24 hours.
  • If product or packaging is damaged, all shipping containers and packing materials must be held for inspection at the option of the delivery carrier.