Your terms and conditions

All claims for shortages, manufacturing, customer service errors or shipping damage must be made within 24 hours of the date of delivery.

Non-receipt of items sent to overseas addresses will be non-refundable.

Return Policy

Customer must pay for shipping cost of all returned products, except when it is a confirmed shipping/packing, manufacturing or customer service error.

All returns must be pre-approved by a Customer Service Representative.

No credit will be given until returned product is received.

Credit for re-saleable/re-stockable products will be accepted up to a maximum of 30 days of date of invoice and will receive a 75% credit of original purchase price.

The following products are not considered re-saleable/re-stockable and will not be accepted for return:

• Products with the tamper-evident seal broken or missing.
• Products with price tags/stickers affixed or soiled labels/boxes.
• Custom-manufactured products.

Procedures:

• Unpack and inspect shipment for damage within 24 hours.
• If product or packaging is damaged, all shipping containers and packing materials must be held for inspection at the option of the delivery carrier.